Warranty

We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 1 year from the date of receipt.

If you believe your product is defective, please contact us at info@karteazzy.com and provide a valid proof of purchase (order number or receipt.)  We will repair or replace the defective product, or issue a complete refund, delivery charges included.

 

 

• All warranty exchanges are tested in-house for proper product functionality since we always strive for customer satisfaction. If there's a problem, we want to get to the root cause of it. However, a lot of the time, we find that some users experience FWAPTU (frustration with a product that's unfamiliar). Before you return your items, take another look at the instruction manual or shoot us an email at info@karteazzy.com and we'll see if we can resolve your issue. If we receive a product deemed to be in full working order after testing, we will send it back.

 

• Karteazzy® warrants against material or workmanship defects for a period of one (1) year from the date of purchase. Karteazzy® is not responsible for damages caused to other devices made by third parties. 

 

• If a material or workmanship defect arises with regard to any Karteazzy®  product, and a valid claim is received within the 1 year Warranty Period, we will at our option: 

 

• (i) repair the Karteazzy® product using new or refurbished parts

 

• (ii) replace the Karteazzy® product with a new or refurbished Karteazzy® product

 

• (iii) refund the purchase price of the defective Karteazzy® product. 

 

• This warranty does not cover damages caused by negligence or misuse. Under no circumstance does the warranty policy cover replacement or cost of any electric device used with our product.